If you’ve walked a few high streets in the UK, there’s a good chance you’ll have come across a Cashino casino. The brand operates over 150 gaming lounges across the country, and lots more overseas. Having made the leap from local town centres to world wide web back in 2014, Cashino has been busily establishing a digital following.
It’s worked too – the site has earned a legion of regular players and continues to attract positive reviews. The site is owned by German company Merkur Gaming, who also provide a good percentage of Cashino’s online slots and games. Merkur’s ‘smiling sun’ logo is representative of a bright, fun online casino with a crisp, user-friendly design and a commitment to cashback promotions.
While cashback is a central component of Cashino’s rewards strategy, it isn’t the only type of bonus you receive from Cashino. When you register, you receive a bundle of 40 free spins to welcome you. Beyond that, Cashino also provides a steady stream of bonus opportunities via the ‘Promotions’ tab, which is linked from the homepage.
From my experience, Cashino isn’t as active as some of its competitors in this regard. However, you will get the chance to benefit from ad-hoc free spins and cash bonus opportunities. Plus, the cashback deals are recurring promotions which you can use weekly.
Cashino Free Spins
Cashino’s welcome bonus is the epitome of simplicity. First, you register; next, you deposit at least £10; then, you collect 40 free spins. It’s all very straightforward. While 40 free spins isn’t a huge number, £10 is a low minimum deposit amount and Cashino peg the wagering requirements at just x20. Most casinos’ wagering requirements are twice as high as that. Some are three or four times greater.
On the subject of terms and conditions, I love how clearly Cashino communicate the wagering and minimum deposit criteria. If you click on the welcome bonus banner on the ‘promotions’ page, you’ll see how clearly they communicate this information. Large fonts, clear communication and no ambiguity – just how we like it. Most casinos bury wagering requirements in small print, but no so Cashino. It’s a positive sign.
The full terms and conditions attached to Cashino’s welcome bonus free spins are also written clearly in FAQ format. You don’t receive a cash bonus when you register and deposit – the 40 free spins are the only feature of the Cashino welcome bonus.
I’ve mentioned Cashino’s cashback bonuses a couple of times so let me explain a little more about them. The site is running two separate cashback campaigns at the time of writing. The first enables any player to collect 10% cashback up to £500 on any losses incurred while playing Rainbow Riches or its spin-off slots. The minimum cashback awarded is £1, with the maximum pegged at an improbable £500. The cashback is awarded is real money not bonus money.
Thursday’s cashback deal is even more tempting. Every Thursday, you will receive 10% cashback against losses suffered while playing any non-jackpot Playtech slot. That’s right, it doesn’t matter which game you choose, you can benefit from a juicy 10% insurance policy. Of course, you always hope that you don’t need to claim cashback because you win instead. But cashback bonuses are an underrated means of underwriting some of your risk.
The minimum cashback amount awarded from the Thursday bonus is £2, with a maximum of £250. All cashback is again awarded as real money not bonus cash. If you gamble with bonus money, you won’t receive cashback against that sum. Be sure to check the full terms and conditions on the Cashino promotions page – they couldn’t be easier to read and digest.
You can play more than 900 games at Cashino. Simply click on the ‘Casino’ tab from the top menu to access a full list, although you can choose the ‘Slots’ and ‘Table Games’ quick links to limit your selection. The games are arranged in a grid format by default, but you can change to a list view at the click of a button. That’s just one way Cashino make their games section easy to use.
Two other features allow you to filter the slots and other games easily. Firstly, there is a drop-down menu which lets you choose the order in which you view the games. You can put them in order of Jackpot size from biggest to smallest for example. Secondly, a sub-menu of tabs allows you to toggle between jackpots, featured games, new games and branded titles. It’s a shame they don’t let you pick by provider though. Given the Thursday cashback offer only applies to PlayTech games, it would be useful if you could see all Playtech games in one place!
Cashino has expanded its selection of online slots significantly. They’ve added some of the best titles from Netent to their burgeoning catalogue, which has long featured plentiful offerings from Playtech, Merkur, Barcrest, Blueprint Gaming and others. I find it easiest to browse when I view the full collection as a list in alphabetical order. When you do, you will see a little ‘i’ icon. This presumably stands for information, but at the time of writing it just loads a thumbnail image of the game, with no further information (like provider, min. bet) provided. I’d assume that will change in future and the feature is currently just a placeholder.
You can play a fine selection of jackpot slots at Cashino too. I’ve got a little tip for you here though. If you want to view all the network progressives, make sure you are on the ‘Casino’ tab not the ‘Slots’ tab. For some reason, the ‘slots’ tab excludes some of the biggest jackpot games. This is undoubtedly confusing as you’d expect all ‘slots’ to live in that section. Jackpot Giant and Beach Life – two potential millionaire makers – only appear in the ‘Casino’ section. They are joined by a whole heap of Playtech’s ‘Sporting Legends’ slots which share a jackpot between them. Remember, you can sort the slots by ‘Jackpot Size’ if you want to see where the biggest money prize pots lie.
Cashino Table Games
Cashino hasn’t neglected table games while building its extensive gaming suite. They have built up a collection of over 60 virtual roulette, baccarat, blackjack and video poker titles. If you prefer live dealer action, there’s lots of that too.
Cashino Live Casino
In fact, the Cashino Live Casino is going from strength to strength. It sits in its own section of the site with a unique layout which guides you to the game of your choice. They have created separate lobbies for the different game types – baccarat, blackjack, poker, roulette and even ‘hi-lo’ and you can scroll through an expanding list of thumbnails for each. The rooms tend to be lively right throughout the day. The Cashino live casino stands up well against its peers. It’s clear that live casino – like jackpot games – is a priority for Cashino and one way they seek a competitive edge.
Cashino is an attractive online casino that looks good on all manner of screen sizes. The modern design features a graded blue background with white fonts and splashes of yellow. The games thumbnails are neatly housed in bordered boxes and a neat little icon tells you whether the game is compatible with mobile devices or not. The option to view the games in different formats adds a splash of customisation too. The site makes a good impression of new players.
Registration is easy enough as well. Cashino differs from most online casinos in that its registration form is a single-page affair. They still collect the same amount of information as every other site so the form is a big one and does look a wee bit cluttered when you first open it up. But the option to set your daily deposit limit there and then is a positive indication of their approach to responsible gaming.
The ‘My Account’ section is also well designed and I’ve already mentioned the clear content, particularly where bonuses are concerned. My only minor grumble is the confusing distinction (or lack of) between the ‘Casino’ and ‘Slots’ sections of the site. Some online slots appear in the ‘Casino’ section, but not in the ‘Slots’ section. That doesn’t make a huge amount of sense to me!
Cashino Mobile Casino
You can play at Cashino from a smart phone or tablet. Simply open the site up on a browser and you will have all Cashino’s functionality at your fingertips, including live chat support and the excellent live casino games. They’ve clearly designed the desktop site with mobile in mind – everything is in the same place when you play from your mobile device. There is a Cashino app too but check it out before your download it. The app is aimed at people who use the Cashino high street shops. It helps you locate a store and promises specific promotions for non-virtual gamblers.
Cashino Customer Support
Cashino provides customer support by live chat, email and telephone. The phone lines and chat service are available 7 days a week but only between the hours of 9 am-5 pm GMT so there’s no out of hours support at all. In an industry where 24/7 customer service is common, the lack of any after-hours support at all is disappointing. You’d expect it more from a newcomer than a 6 year veteran of the industry.
That said, I found the live chat mechanism easy to use. A customer support agent responded within about 40 seconds and was available to resolve my bonus query within about five minutes. The agent was polite and helpful throughout. Cashino has also written a comprehensive set of FAQ answers so you can self-serve. The help section is written in a straightforward style which gets a tick from me.
Deposit and Withdrawal Methods
You can deposit via Neteller, Skrill, Paysafecard, Visa, Mastercard or Bank Transfer. Cashino does not support PayPal, Pay-By-Phone or other eWallets at the present. This is quite a common list of payment methods for a primarily UK casinos. You can withdraw for free up to 30 times a month. Any additional withdrawals on top of that will incur a charge.
Withdrawing your money is easy as long as your ID has been successfully verified – and if you’re a UK player, you need to verify before you play. Withdrawals take between 24 hours and 7 days to arrive in your account, depending on your chosen method.
Security and Licensing
Cashino is committed to responsible gaming and fair play. It holds a licence from the prestigious UK Gambling Commission and strictly adheres to the regulator’s most recent guidance. This means you can’t deposit any money using a credit card (but can by debit card) and have to upload ID documents before you can deposit money and play. The casino also holds a licence from the Malta Gaming Authority for additional credibility. Plus, Merkur is a highly established brand with all those real-life casino shops across Europe.
Cashino’s online casino compliments the brand’s vast array of high street stores well. They have significantly grown their games catalogue – with the addition of NetEnt slots very welcome – and the site is nicely designed. Cashino’s live casino and jackpot slots’ selection are both excellent and up there with any of their competitors. I also loved the straightforward content and easy filtering system.
On the downside, live chat support is only available during daytime hours and the distinction between the ‘casino’ and ‘slots’ section of the site did confuse me a bit. Plus 40 free spins is something of a measly welcome bonus offer, albeit one with reasonable wagering requirements. Overall, however, the positives far outweigh the negatives. Cashino is a good online casino that will appeal to all sorts of keen gamers.