If a site has managed to bag the Casino.com domain game, you can safely bet that it’s been around for a while. That’s certainly true here, we can’t remember a time without this longstanding veteran of the industry. When we checked and found out that it was ‘only’ established in 2008, we were surprised that it’s yet to celebrate its 10th birthday. That said, it’s still a ripe old age for any gaming site. This is a dynamic, intensely competitive industry. So, what is the key to survival and longevity in such a cutthroat world? Let’s take a closer look at Casino.com and see if we can find any clues.
Casino.com is in the same family as several other gaming platforms, including Mansion Casino. Mansion has been around longer, but we think that Casino.com has a much better-looking site since it rebranded in early 2017. It certainly feels fresher and more current, with its bright graphics and bold fonts. We also like the use of black and orange, two colours that go together really well but are rarely used. The combined effect ensures that Casino.com looks distinctive, but still maintains a classy atmosphere. The attractive presentation extends to most of the functions of the site as well.
Certainly, the games grid stands out. It’s well structured, with evenly spaced thumbnails set against a simple backdrop. The site promotes one slot more keenly from the ‘Top Games’ section (which ultimately functions as the homepage) via slightly bigger image. As we toggled between other games section, our overriding impression was one of a neat and tidy site, even if some of the images took a little longer than expected to load. The ‘My Account’ section is decent as well, and all the main functions are easy to use. They do use a few too many pop-ups and overlays but most of them are useful so this can barely class as a criticism. The 2017 revamp has worked wonders. Casino.com is a great looking site.
IS CASINO.COM EASY TO USE
2017 revamp has also had a profound effect on Casino.com’s usability. Registration is quick and painless, the games are well categorised (if lacking in filters) and the My Account section contains most of the key functions of the site in one place. We’ll reserve special mention for the customer service team as well. Even a cursory look at user reviews provides a positive impression of the Casino.com’s attitude to player support. The team are friendly, helpful, knowledgeable and often willing to go the extra yard to help. Tales of special off-the-cuff bonuses abound too. We’ve never received these ourselves but you can find detailed accounts from players who have. When we have contacted support, however, we’ve received a friendly response. The one negative? They suffer from the same syndrome as Mansion Casino. Although telephone support is easy to find, and the email contact form incorporated into the site is excellent, you have to dig a bit deeper to find live chat. It’s most readily available through the parent Mansion Group site as far as we can tell. Lots of people prefer live chat to other forms of support, especially non-native speakers. Given how excellent the support team is, this seems like a waste.
Leaving that aside, the registration process is largely seamless. Your walk through a few attractive sign up screens and the customer support telephone number is included at each step in case you need any help. The process is more intuitive than it used to be now that you don’t have to use a bonus code to claim your part of your bonus. The downside of that? That bonus code used to secure you €/$5 free cash is no longer available. We registered when the old bonus scheme was active and found the fact that we had to put in card details before we claimed our no deposit bonus a little bit weird. We understand that you still have to do the same to claim your spins too. However, the registration process was easy enough to complete, even if we did find a couple of broken buttons, most noticeably the ‘Claim Bonus’ one. Most notably of all, we got an Error 404 message when we tried to access the terms and conditions. So although everything looks great, there were enough glitches to concern us. We did ask a few other folks to register too as a result, and they had fewer problems. So, we guess the problems may have been native, rather than indicative of wider issues.
Casino.com games catalogue totals a rather modest 392 games. For all the games section looks great – and the games are arranged in logical categories – Casino.com would benefit from some filtering options. We’re always disappointed when sites don’t include some sophisticated filtering. When you consider how recently Casino.com underwent its face lift, it’s even more surprising. Still, the search function and ability to arrange the games in order partially compensates, and the catalogue is ripe for browsing. Meanwhile, eleven games make up the live casino, including a mixture of blackjack, roulette, poker and other classics. The overall package is deceptively large. The Casino.com games catalogue is a little bit different but certainly doesn’t lack for variety.
The Mansion Group of casinos were part of a rare or merry band that continued to offer no deposit cash bonuses, but that all ended in June 2017. They’ve replaced it with 100% up to €/$100 + 200 Spins and there’s nothing wrong with that of course. Free from British regulation we can in fact use the phrase “free spins”. You’re not confined to just one game when you’re looking to use, most importantly. You can play it on any game you like. As we mentioned earlier, however, you no longer have to input a voucher code to collect the spins, which has removed one clunky step in the process. Simply follow our link and complete the registration process, and the no deposit spins are automatically added to your account. Oh, and we should talk numbers before we move on to the 1st deposit bonus as well. You’ll receive 20 no deposit spins in total and can use them on Playtech’s popular Age of Gods slot.
The 100% first deposit bonus up to €/$400 as well as 180 more spins shared in tranches of 20 across 9 consecutive days. The no deposit free cash once come with x20 wagering requirements and the first deposit bonus is subject to x40. The winnings given as bonus funds are subject to 20x wagering. To claim your 100% bonus, you need to deposit and then accept the bonus from the popup notification that appears (the ‘Claim Bonus’ button did work this time, we’re pleased to report). You can then use your bonus cash on pretty much any game in the collection, including all video slots. You do, however, need to use it within 30 days or else it will expire. Although the 1st deposit bonus stands alone as part of your welcome bonus, you can pick up weekly reload bonuses as part of Casino.com’s regular promotions package.
WHY BECOME A REGULAR AT CASINO.COM
It’s a shame that we’ve found a few glitches when navigating the site because it’s excellent otherwise. The revamp has definitely seen significant improvements to the aesthetics and structure of the online casino. The Casino.com team just needs to iron out a few creases now. This isn’t a complacent casino, however. The proactive customer support is enough to disprove that notion. The huge list of regular promotions is another, there are loads of them. From weekly reload bonuses to leaderboard challenges and enhanced loyalty schemes, you’ll find your loyalty rewarded when you do start playing regularly. Casino.com’s hugely experienced team have poured all their know-how into their attempts to capture players and keep them.
CASINO.COM MOBILE CASINO
The Casino.com mobile casino has also undergone significant improvement over the past year. The design team have reorganised the site to make it more readily accessible and much easier to use. The main menu is well structured into headings that drop down into further subsections, and you can move between pages seamlessly. We’ve tested plenty of games and they all load smoothly and look great on both small smartphone screens and larger tablets. As you’d expect, the site supports iPhone and iPad casinos as well as Android casinos. You don’t need to download an app or any special software to start playing. It all loads from your browser.
Pleasingly, they’ve also incorporated live chat into the mobile casino and it’s easy to find! This is a clear improvement compared with the desktop site, which whether willingly or not, pushes you towards phone contact or email. The customer service and just and friendly and responsive to mobile players, of course. It’s good that they’re on hand to help if you need them. However, given how easy the site is to use, and how a full cashier function has been incorporated into the mobile version, you should find everything a doddle. We haven’t come across a single glitch while using it. We actually prefer it to the desktop version.
Casino.com is an experienced UK and Malta licensed site, with one of the best customer support records around. It’s a shame they’ve ditched the £5 no deposit free cash, but they have at least replaced it with a great first bonus offer. Recent upgrades have also significantly improved the site’s UX. This is an attractive online casino with an extensive collection of Playtech and Betsoft games. It clearly retains the loyalty of its players, which is always a good sign. Use our exclusive welcome bonus to try the site out and see if you like it too.