Bacana Play is a brand new online casino for 2020 and has only been in existence for a couple of months. You wouldn’t notice when you first arrive on the site’s homepage though! This is a brand that has arrived fully formed, with a highly impressive collection of games and a multitude of promos and offers. Perhaps fittingly for a platform which shares the same colour branding as the Easyjet group, the website is bold and easy to navigate too. It takes some digging to uncover a couple of telltale signs that Bacana Play is still finding its feet. I’ll go into more detail about those minor gripes and grumbles in this review but rest assured that the overall impression is a positive one. Let’s explore more.
Bacana Play Casino Bonus
I like the way Bacana Play present their bonus promotions. They are available within a single click on a ‘gift’ icon, and you can then scroll through a very clear set of cards advertising each bonus. You can even see how other players rated the bonuses before you click to find out more. What’s clear too, is Bacana’s dedication to promos. There are loads of them! What starts with your welcome bonus continues with a series of recurring and exclusive ad hoc promotional offers.
Bacana Play No Deposit Free Spins
This can be nice and short – Bacana doesn’t currently offer any no deposit bonus or no deposit free spins to new members. You will need to credit your account before you pick up any extras.
Bacana Play Welcome Bonus
Your first deposit triggers your Bacana Play Casino welcome bonus. It’s a 100% cash match up to £50 plus 50 free spins on Book of Dead. x30 wagering applies to the cash bonus, while you need to wager any winnings generated from the free spins 60 times over before you can withdraw them. Free spins are pegged at the lowest stake amount of 10p. It’s a fair if slightly uninspiring welcome bonus which will give you some extra bang for your buck when you first register. Once it’s gone, you can start using your own funds and pocket any wins without being subject to playthrough requirements.
Bacana Play Casino Bonuses
Beyond the registration offer, you can take advantage of numerous fantastic bonuses at BacanaPlay. They offer weekly promos which include 100% cash bonuses, prize raffles with all sorts up for grabs (right now, they’re offering users the chance to win a car), and free spins. Their ‘Win to Win Again’ promotion also lets you win extras if you managed to win an exact multiple of your stake amount. As unlikely as that may seem, it’s fun to try. It’s also good to see a provider try something unique! You will find a link to the terms and conditions of any of the bonuses on the overlay which describes it. We always recommend that you check the terms of an offer before you snap it up.
Bacana Play Casino Games
The last new online casino I reviewed was Casino 2020, which launched with just 21 games, all developed in-house. Bacana Play, on the other hand, arrives with over 2000 slots, 112 live dealer games and more than 50 progressive jackpots. It’s quite the contrast! We can attribute Bacana’s sizeable collection at least in part to its genesis. Because its part of the SkillOnNet group, there’s a fair lump of experience behind the brand and with that comes connections. Hence, Bacana Play Casino can partner with most of the biggest software providers and studios in the business. Microgaming, IGT and NetEnt are well represented. So too are Thunderkick, NextGen and Play n’ Go. Those old pros over at Evolution Gaming are responsible for much of the Live Casino action also.
Bacana Play Casino Slots
1300 video slots are one heck of a lot for a newly established site. It also ensures that there’s a good chance you will find your favourite game. The video slots are housed in their section, and you can filter them down to new, popular, jackpot and daily jackpot games only. Book of Dead often takes top billing, most probably because the welcome bonus free spins are attached to that slot! I also played some of my own preferred choices like Play n’ Go’s Reactoonz, NetEnt’s Planet of the Apes and Thunderkick’s Esquelito Explosivo.
The search function is easy to use, and although you can’t filter by provider, there’s a handy information button atop each game thumbnail which gives you information like min/max bet and the maximum available win before you even click on a game and play. You can’t play any of the games in demo mode though, which means you’ll need to deposit before you can give any of them a spin. A demo mode is always helpful when a casino host so much software. It allows you to browse lesser-known titles form smaller suppliers to find something new!
One final point – parts of the casino are a little glitchy, and the games grid is one of that. I had a few problems with the scroll bar disappearing and the page jumping down further than intended following a delay. It’s not a huge problem, and I don’t want to pretend it is, but it’s a little bit distracting. It should be something they can iron out as the casino grows.
Bacana Play Casino Jackpot
Bacanaplay operates a whopping 60 jackpot games at the time of writing. Despite that, they don’t currently include Microgaming’s Mega Moolah, the most famous of all jackpots. They do have a full suite of NetEnt global progressives like Mega Fortune and Hall of Gods. Over half of the jackpot slots are classified as ‘daily jackpots’, which are reset each day. Many share a prize pot, ensuring he money on offer grows quickly. It’s a good number of games but I found their arrangement a bit fiddly, partly because of the issues I had scrolling as mentioned earlier. There’s almost too much choice of daily jackpots, in my opinion. I found myself losing interest when scrolling through them. That’s personal preference though; others will love the choice I’m sure!
Bacana Play Live Casino
Bacana impresses again with their live casino. With Evolution and Pragmatic on board, they’re able to offer players an extensive range of table games like roulette, blackjack, poker and baccarat choices. Most of the games support decent minimum to maximum stake amounts so no matter who you are if you enjoy interactive live gambling hosted from real-life venues, you’ll like what you see here.
Bacana Play Casino
So what of the casino design at Bacana? Well, it looks good, with its vibrant orange colour scheme and bold fonts. There’s a notable lack of small print attached to written content which will prove helpful to lots of people. You can access the games from the grid on the homepage and toggle between sections. Filters are easy to apply, and the search function works well. You’ll find pretty much every other piece of functionality and information in the dodgily named ‘personal area’, which sounds like something your doctor would shyly ask you to show if you were itching rather than a ‘My Account’ equivalent to me. Here you have the cashier, settings and help sections. Unusually, live chat isn’t available from an icon on the homepage, and you have to go here to access it.
Indeed, there’s a danger Bacana Play could overuse the Personal Area. When you register, you’re sent a code by email. Rather than clicking a link to enter the code and verify your account, you need to follow some instructions to navigate your way to the correct subsection of the Personal Area. Again, it’s a little thing, but these are the sorts of kinks that need ironing out. There’s brief pause navigating between most pages so get used to seeing the Bacana Play logo on a logo page a lot too. All that said, I had no problem navigating my way around at all, everything was in order, and it looks good. Plus, you have nice touches like the beautifully laid out promo page. They do need to make live chat available from the homepage though!
Bacana Play Mobile Casino
The design team have heavily optimised Bacana Play for use on smartphones and tablets. It’s fully compatible with Android devices as well as iPhones and iPads, from which a player can enjoy games from a browser or an app. The amazing catalogue of slots translates well to the smaller screen, as does the site design. In fact, it’s bordering on a mobile-first casino design-wise. I prefer it on my Android phone to the desktop version, the pages load quicker and the UX is just as smart.
Bacana Play Customer Support
You can contact the Customer Service team by live chat or email. Live chat is available between the hours of 6 am and midnight so it’s not quite 24/7 coverage yet but it’s decent all the time. I contacted the team to ask a question about using neteller and skrill as depositing methods. I received an acknowledgement within 2 minutes but an answer within 8 after the agent had been away and checked. It appeared the answer was a copy and paste job which directed me to the page where I could find the answer myself rather than provide it there and then. The agent was friendly enough and I got what I needed, but the very best operators do better for their customers. I didn’t test email response times but have seen reports of delays. To be too hard on such a new website would be harsh but there’s a bit of room for improvement here.
Bacana Play Withdrawals
You can only withdraw your money by bank transfer at Bacanaplay, so expect to wait at least a few days for your funds. It’s early days for this gambling site, so we hope to see them add a few more options over time. The minimum withdrawal amount is £30 too, which is a little on the high side. There are more choices available when you deposit, with Mastercard, Visa debit card, Paypal, Sofort, Paysafe, Much Better and Sofort all supported. They don’t accept payments from popular eWallets Neteller and Skrill yet. The cashier section is well presented with crystal clear information about fees and minimum deposit/withdrawal amounts. Indeed, the written content is excellent throughout the site.
Bacana Play Casino Licence
Bacana Play has secured a licence from both the Malta Gaming Authority and the UK Gambling Commission. This ensures that those of you based in the United Kingdom or most European countries, you’re allowed to register and join in the fun. It’s also reason to trust the platform. Gambling is a sensitive pursuit, and casinos handle your cash and your details including ID. The approval of highly respected regulators is effectively a gold star stamp of approval that proves a casino is safe and secure.
We’ve seen negative reports about the integrity skillonnet and another aggregator site. It’s important not to ignore feedback of that type, but the approval of the MGA and UKGC provides us with the assurance we need. The brand adheres to responsible gaming guidelines so you can set deposit/play limits and you’ll receive regular reminders of how long you’ve been playing in an individual session.
Bacana Play Casino Summary
So some to love, lots to like and a bit to improve upon. That’s how I’d describe Bacana Play Casino based on what I’ve seen so far. The games collection is mightily impressive, as it the array of creative bonuses. The mobile version is particularly enjoyable and the brand is well licensed. There are a few glitches here and there, scrolling and navigating between pages is subject to slight delays and withdrawal methods limited. Customer Service is good but not yet perfect. There’s more than enough here to mark Bacana Play out as an exciting casino to watch in 2020, and we’re looking forward to seeing where they go from here.